FAQ

Can I trust this website?

Yes! As you will notice, our site not only uses SSL encryption for protecting sensitive and personal information, but we also have verified and industry standard payment options.

I know I have all of my information right, but my card is not being accepted. What can I do?

Make sure your address and other card information is correct. The smallest typo can cause a card to be declined.

If payment still is not working, try calling your card company, or add funds to a PayPal account and paying that way. Never hesitate to contact us if you think everything else is squared away.

How will my package arrive?

We are a global importer of custom products, and you can expect simple yet protective packaging that shows origins from any part of the world including Europe, USA and Asia.

How long will it take my package to arrive?

We use the epacket shipping method from our international suppliers to ship to US/Canada, which has a typical arrival time of 12-20 business days. Please see the "Shipping" section below for more detail, or view our shipping page HERE.

Tracking your package

We make tracking available for your package when it becomes available to us. This is usually between 5-7 days. Track your package o our site HERE.

What if the normal delivery time has passed and I haven't received my package?

Give us your order number and we will verify the details of your shipment. We offer 100% money back with no questions. It is normal for packages to be misplaced and delayed, but it is not acceptable for us to charge you for shipping mistakes. If your package was lost or returned to us we will immediately refund your payment.  

I placed an order right before or after a sale or coupon was released. Can I apply that discount to my order? 

Unfortunately, we cannot add any discounts to an order that has already been placed. Sale prices are only for orders placed during the time of the sale, and coupons can only be applied to orders after it is issued. Only one discount code can be applied per order. In addition, we cannot accept coupons outside of the date specified for use.

Can I place an order for a sale that has already ended?

Unfortunately, we cannot accept orders outside of any sale period for any reason. Additionally, we cannot refund any orders to accommodate sale prices.

Where do I enter my coupon/discount code?

Your discount code is entered at the checkout page. There will be a box to enter you code below your item(s) on the right hand side of the page.

How can I get a special discount code?

Email us a review that we can place on our website and we will give you a coupon for 25% off your next order!

Refund Policy 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Additionally, we cannot refund any orders to accommodate sale prices.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any wearable item not in its original condition, (for example, a tee with deodorant on it), will not be accepted for return.
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@uvalence.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@uvalence.com and we will work with you to complete the exchange.


Shipping

We source a multitude of custom items from overseas. Expect 2-4 week shipping unless otherwise noted on the product page. We do find items local to the US with much quicker shipping times, so always pay attention to the shipping time notes on the product page.

 

Shipping a Return

To return your product, contact us and we will advise where you will mail your product to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping back an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Read our 5 Point Customer Pledge here