Shipping

FACTORY DIRECT SHIPPING TIMES EFFECTIVE IMMEDIATELY:

US - 12-20 DAYS

CANADA- 20-40 DAYS

UK - 4-16 DAYS

OTHER COUNTRIES - 20-40 DAYS (CHECK WITH US FOR SPECIFICS)

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We source a multitude of custom items from all around the world including US, Europe, Asia, Africa and the Middle East. All items that are "Factory Direct" abide by these shipping terms. Expect US shipping time of 12-20 business days unless otherwise noted here or on the product page.  Always pay attention to the shipping time notes on the product page, as they may differ from what is shown on this page.

 International Shipping:

Shipping times may vary for specific products. Please Contact us regarding the item you're interested in if you cannot find your country/region/city. Typically you can expect 20-40 days delivery time in general, worldwide.

Packaging:

You should expect your packaging to come in sturdy plastic shipping bags, sometimes with bubble wrap when items are more fragile. Do not be alarmed when a product arrives with an international "From" address, as we are sourcing products that we may not stock, directly from the specific factories. We are able to sell at very competitive prices by finding quality products that match other higher priced brand named products. As noted, products may ship in plastic with bubble wrap, and may still be mistreated in shipping. If this ever occurs, we offer returns/refunds with no question.

Ordering Multiple Items:

You can expect two or more different items to ship separately, due to our optimized sourcing. We do try and keep our trusted suppliers to a strict list, and sometimes favorable products become available at some but not others. If you order multiple qty of the same item, you can expect those to ship and be packaged together.

Shipping a Return

It is VERY IMPORTANT that you contact us immediately when you receive any product that is damaged. You have 15 days after you receive your item, to file for a return. To return your product, contact us and we will advise how to proceed and where you will mail your product to. Typically we will want photographic proof to forward on to our suppliers. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping back an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.